Supplies

We bring our own supplies and tools , we have tested our products to make sure they provide quality results, our employees are trained in their proper use, and to free you from having to keep track of what we need before your scheduled cleaning day.  If you would like us to use Eco-friendly products, we ask that you call Clutter to Clean LLC and let us know. Due to regulations we are required to have Safety Data for all chemicals our technicians use.

Ladders

Our Cleaning Technicians come with a 2-step ladder if needed . Higher items will be only dusted with an extension duster to the best of our ability. We can reach up to two-stories with our extension duster so we can get those higher ceiling fans, ceilings, lights, etc.

Blinds

Blinds must be at least 2”, we do not service mini blinds. Blinds may need to be wiped; this will require additional time and charge. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.   We cannot be held liable for blinds/shutters that have dry rot, sun damage and/or are not installed properly.

Moving Furniture

We DON'T move furniture at all. If you would like items cleaned where heavy futniture is , it must be moved and open for our tech to clean . If we have to move any furniture , an additi fee will be added to your balance . Please understand that we come to clean , and moving thin is very timely .

Carpet

We require you to vacuum and move any furniture or debris before cleaning. We will charge an extra fee for stubborn/pet stains. If we aren't able to remove a stain, the tech will inform you at that time . We prefer to use your home vacuum during this time due to Covid 19.

Pets

Your pets are members of your family and we respect that. However we suggest that they be placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels.

Fire Arms

For our Safety & Protection , if you have firearms, we ask that all they be stored and locked away prior to us cleaning your home. We will not clean any rooms in which a firearm is visibly present. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linens on beds.

Insects/ Hazardous Cleaning

Insect infestation can be a problem and we understand that fully. If an infestation of ants, roaches, etc is encountered during cleaning, additional Hazardous fee will be added. Any feces removal encountered during cleaning, an additional fee Hazardous fee will be added. You will be contacted by someone in our office before cleaning take place .

Alarm System

Security and safety of your home is a major concern at Clutter To Clean LLC, and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless pre-approved by Clutter To Clean LLC .

Safety

The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. An additional Hazardous Fee will be added , if we clean up vomit, blood, urine or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

Injuries in Your Home

Our staff members are full time employees and not “independent contractors.” All employees are covered by our Workers’ Compensation Insurance. This covers the employee’s injuries and protects you.

Distractions

It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive talking (beyond cleaning instructions) prevents us from being 100% focused.
Every effort is made to work safely and cautiously and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards.
Payment

We accept VISA, MasterCard, Cash App and Zelle. Payment are due after each cleaning. All invoices should be paid by the end of the business day of cleaning , if payment isn't received a $50 late fee will be added to the balance. We DON'T require a credit card be on file. We will invoice all commercial clients and expect payment by date agreed upon. If you pay by credit card or Check and payment is not authorized, we will charge $30 per invoice. In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded to our collection agency. We will not clean if payments aren't collected NO EXCEPTION !!!

Fee

We require a scheduled walk through to price jobs. We send quotes out within 24 hours after walk through and quote price will be valid for 5 days . 

After the quote is accepted, we require a deposit before starting the job. The deposit will go towards the cleaning balance. 

NO EXCEPTION !!! 

Tips are always appreciated but not required. Feel free to add your tip to your payment or leave cash in marked envelope.

Cancellation Fee

We require cancellations to be communicated 48hrs in advance to avoid charges. We have held your spot and turned down clients to interrupt your service.  Cancelations communicated 48hrs prior to appointment but more than 24 hours will be charged 20% of the rate. Cancelations communicated less than 24 hours will be charged the full price for your scheduled cleaning. All cancellations must confirmed by contacting Clutter to Clean LLC.

Damages
Accidents are bound to happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged. We give our clients 24 hours after any cleaning or service , to report any damages . Please contact our office .

We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner. Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by home owner by all means . Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.